Frequently Asked Questions

1.   Has my parcel arrived yet?
2.   What are your hours?
3.   How much does it cost?
4.   Do I have to pay with U.S. currency?
5.   Do I need an invoice?
6.   Do I have to pay duty?
7.   How do I get to your location?
8.   Do you still deliver to the Gas Trak

1. Has my parcel arrived yet?
If you have an account with us you will receive an eMail when your parcel(s) has been processed, read you email notifications for more details. The parcel addressee must match your First Name and Last Name so make sure you have account(s) that will match those names from the shipper to receive your notification when your parcel arrives at our facility.

2. What are your hours?
We are open 7 days a week from 8am to 8pm for the exception of 4 major holidays we are closed, 8-4 prior day of holiday. (click here to view our Holiday hours).

3. How much does it cost?
Most parcels are $5.00. (click here to view our current rate sheet).

4. Do I have to pay with U.S. currency?
Our preference is U.S. currency but we will accept Canadian currency at current bank exchange and we are able to process most major credit cards.

5. Do I need an invoice?
Yes, you will be asked for an invoice when you cross the border and declare your purchases in the U.S. (Click here for the Canadian Customs Information Website)

6. Do I have to pay duty?
You may be asked to pay duty when you cross the border based on the values and the time you had spent in the U.S. (Click here for the Canadian Customs Information Website)

7. How do I get to your location?
We are located at the Pembina Airport on old Highway 81 just south of town. You can get to the airport from town by crossing the bridge at the end of Main Street (Stutsman) and following the road south about 2km to the airport entrance on your right. Or you can exit Interstate 29 at the next exit south of Pembina (exit 212) and go east to the next main road (Highway 81), turn left and the airport will be just ahead on your left. We are in the main white hangar, we are located in the lobby.

8. Do you still deliver to the Gas Trak?
Yes, but longer wait times and additional fees may apply. There is room to pull in and out of the airport with your big rigs now, call us for details. Aircraft have right of way, remain 100 feet from any aircraft and 50 feet from the hangar.

 

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