Frequently Asked Questions

1.   Has my parcel arrived yet?
2.   What are your hours?
3.   How much does it cost?
4.   Do I have to pay with U.S. currency?
5.   Do I need an invoice?
6.   Do I have to pay duty?
7.   How do I get to your location?
8.   Do you still deliver to the Gas Trak

1. Has my parcel arrived yet?
If you have an account with us you will receive an eMail when your parcel(s) has been processed, read you email notifications for more details. The parcel addressee must match your First Name and Last Name so make sure you have account(s) that will match those names from the shipper to receive your notification when your parcel arrives at our facility.

2. What are your hours?
We are open 7 days a week,8am to 8pm M-Sat. and 10am-8pm Sundays, for the exception of 4 major holidays(New Years, Christmas, US Thanksgiving, & July 4th subject to change anytime) we are closed, 8-4 prior day of holiday. (click here to view our Holiday hours).

3. How much does it cost?
Most parcels are $5.00. (click here to view our current rate sheet).

4. Do I have to pay with U.S. currency?
Our preference is U.S. currency(always make sure you have enough cash) but we will accept Canadian currency at banks rate and we are able to process major credit cards (visa or m/c).

5. Do I need an invoice?
Yes, you will be asked for an invoice when you cross the border and declare your purchases in the U.S. (Click here for the Canadian Customs Information Website)

6. Do I have to pay duty?
You may be asked to pay duty when you cross the border based on the values and the time you had spent in the U.S. (Click here for the Canadian Customs Information Website)

7. How do I get to your location?
We are located at the Pembina Airport on old Highway 81 just south of town. You can get to the airport from town by crossing the bridge at the end of Main Street (West Stutsman) and following the road south about 2km to the airport entrance on your right. Or you can exit Interstate 29 at the next exit south of Pembina (exit 212) and go east to the next main road (Highway 81), turn left and the airport will be just ahead on your left. We are in the main white hangar, we are located in the lobby. Parking lot is on the east side of the building.

8. Do you still deliver to the Gas Trak?
Yes,if the vehicle is availalbe or manpower and additional fees may apply. There is room to pull in and out of the airport with your big rigs, park on the gravel, do not block parking lot, call us for details. Stay off the airport ramp.

 

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